Frequently Asked Questions
How can I place an order?
Placing an order with us is easy! Simply browse our collection, choose the items you love, select the desired size, and add them to your cart. Once you're ready, proceed to checkout and follow the prompts to complete your order securely.
What payment methods do you accept?
We currently only offer EFT/bank payments. Please use your order number as the Reference when making payment so that we can link it to your order.
How do I track my order?
After your order is processed, we'll send you a confirmation email with tracking details. You can use this information to track the progress of your shipment.
How long does shipping take?
Shipping times vary depending on your location and the shipping method chosen. Generally, orders are processed within 1-2 business days and delivered within [3-6] business days. Please refer to our Shipping page for more detailed information.
What's your return policy?
We want you to be completely satisfied with your purchase. If you're not, our hassle-free return policy allows you to return or exchange items within 14 days of receiving your order. Items must not be used, and still be in their original packaging with tags still attached to qualify for return. Please review our Returns & Exchanges page for full details and instructions.
Can I order items not on your website?
Absolutely! Not all the products that we offer are on our website. If you would like a product not on our site, you can email us with the details and size required and we will come back to you.
Are your products officially licensed?
Yes, we take pride in offering officially licensed sports merchandise. This ensures that you receive authentic and high-quality products.
Do you offer international shipping?
We only offer local shipping anywhere in South Africa. However, if you require international shipping, you are welcome to arrange your couriers to collect from us. Please see our Shipping page for more information.
How do I contact customer support?
We're here to assist you! For any questions, concerns, or assistance, you can reach our customer support team by [email/phone]. You can also use our Contact Us form on the website.
Do you have a sizing guide?
Yes, we provide detailed sizing guides for each product to help you choose the perfect fit. You can find sizing information on the product page.
Can I cancel my order after it's been placed?
If you need to cancel your order, please contact us as soon as possible. We'll do our best to assist you, but please note that once an order has been processed, it may not be possible to cancel it.